Right away you'd probably want to say, "Well just ask Fairpoint." I've done that, a number of times in as many different ways I can phrase it and just keep hitting a brick wall where they will not commit to giving any useful information and instead recommend contracting an outside firm and spending a pile of money. Anyway...

I'm trying to help a family member out with an office connection that is being setup. I've managed to scrape tiny details here and there from our discussions with the ISP (Fairpoint in Maine) about what is going to be done and what is going to be needed. This is the connection that is being setup: http://www.fairpoint.com/enterprise/vantagepoint/e-dia/index.jsp

Information I have been given:

• Via this connection I can get IPs across different C blocks if that were necessary (it is not)
• Fairpoint is bringing hardware with them that they claim simply does the conversion from whatever line is coming in the building to ethernet, they have referred to this as the "Fairpoint Netvanta" which I know suggests a line of products that I have looked up, but some (most? all?) of those seems to handle all the routing that I saw.
• Fairpoint says that I need to bring my own router to sit behind their device. They have literally declined to even suggest products that have worked for other clients in the past and fall back on "any business router works, not a home router." That alone makes my head spin.

Detail and clarity hit a brick wall from there. At one moment I got them to cough up that the router I provide needs to be able to do VPN tunneling but they typically fall back to "not a home router" and I was even given "just a business router, Cisco or something, it'll be $500-$1000". Now I know that VPN tunneling routers exist well below that price point and since this connection is going to one machine, possibly two only via ethernet, my desire to purchase networking hardware that over-delivers what I need is not very high.

They are literally setting all this up, have provided no configuration details for after they finish, and expect me to just plunk a $500+ router behind it and cross my fingers or contract out to a third party company. If there were other options available for the location, I would have dropped them in a second, but there aren't.

The device that is connected requires a static IP and I'm honestly a bit hazy on the necessity of an additional router behind their device and generally a bit over my head. I presume that the router needs to be able to serve external static IPs to its clients, but I really don't know what is going to show up when they come to do the install. This was originally going to be run via an ADSL bridge modem with a range of static IPs (which is easy and is currently setup properly) but the location is too far from the telco to get speeds that we really want for upload and this is also a connection that needs high availability.

Any suggestions would be greatly appreciated (I see a number of options in the Cisco Small Business line and other competitors that aren't going to break the bank…), especially if you've worked with Fairpoint before!

Thanks for reading my wall of text.